General Terms and Conditions
1. Introduction
Welcome to Vellhaven, operated from our warehouse at 11 Antares St, Southern Cross WA 6426, Australia. We currently sell and ship only within Australia. These Terms and Conditions govern your use of vellhaven.com. Our Privacy Policy also applies to your use of the Services.
2. Communication
By creating an account or placing an order, you may receive newsletters and promotional communications. You can unsubscribe at any time via the link in our emails or by contacting info@vellhaven.com.
3. Purchases
You represent that you are legally authorized to use any payment method provided and that the information you provide is accurate. We may refuse or cancel orders due to availability issues, pricing errors, suspected fraud, or unauthorized transactions.
4. Promotions
Specific rules may apply to contests, sweepstakes, or promotions. Where promotion rules conflict with these Terms, the promotion rules apply.
5. Refunds
We provide refunds for eligible orders returned within 14 days of purchase, per our Return & Refund Conditions.
6. Content
Content on this site is the property of Vellhaven or used with permission, and may not be copied or used commercially without authorization.
7. Prohibited use
You agree not to use the Services for unlawful purposes, including spamming, impersonation, infringing others' rights, or fraudulent conduct.
8. No use by minors
The Services are intended only for individuals 18 years of age or older.
9. Accounts
You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Report any unauthorized use immediately.
10. Intellectual property
The Service and its original content, features, and functionality remain the exclusive property of Vellhaven. Use of our trademarks requires written consent.
11. Copyright policy
We respect the intellectual property rights of others and will respond to properly submitted notices of alleged infringement.
12. Feedback
Feedback or error reports can be sent to info@vellhaven.com.
13. Third-party links
Our site may contain links to third-party websites not operated by us; we are not responsible for their content or practices.
14. Disclaimer of warranties
The Services are provided "as is" and "as available" without warranties of any kind, to the extent permitted by law.
15. Limitation of liability
To the extent permitted by law, Vellhaven is not liable for indirect, incidental, special, or consequential damages arising from your use of the Services.
16. Termination
We may suspend or terminate your account and access to the Services if you violate these Terms.
17. Governing law
These Terms are governed by the laws of Western Australia and the Commonwealth of Australia.
18. Changes to these terms
We may update these Terms from time to time; continued use of the Services constitutes acceptance of the revised Terms.
19. Contact
Vellhaven
Warehouse: 11 Antares St, Southern Cross WA 6426, Australia
Email: info@vellhaven.com
