Privacy Policy
Last updated: September 2026
This Privacy Policy describes how Vellhaven ("we", "us", "our") collects, uses, and discloses your personal information when you visit vellhaven.com, make a purchase, or otherwise interact with us (the "Services"). We currently operate and ship only within Australia.
Information we collect
Directly from you: contact details (name, address, phone, email), order information (billing/delivery address, payment confirmation), account information, and customer support communications.
Automatically: usage data such as device and browser information, IP address, and how you interact with our site, collected via cookies and similar technologies.
From third parties: service providers such as Shopify, and payment processors who handle your payment details.
How we use your data
- To fulfil orders, process payments, and provide customer support
- To send marketing and promotional communications (you can opt out anytime)
- To detect and prevent fraud and keep our services secure
- To improve our website and services
Cookies
We use cookies to operate and improve our website, remember your preferences, and analyze site usage. You can control cookies through your browser settings; blocking cookies may affect site functionality. Details on cookies used with our Shopify-powered store are available at shopify.com/legal/cookies.
How we share your data
We share data with service providers who support our business (payment processing, order fulfillment, IT, analytics), and as required to comply with law or protect our rights. We do not sell your sensitive personal data.
Data from children
Our Services are not intended for children, and we do not knowingly collect personal data from children.
Your rights
Under the Australian Privacy Act 1988 (and equivalent laws), you may have the right to access, correct, or request deletion of your personal data. To exercise these rights, contact us at info@vellhaven.com. If you're not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Changes to this policy
We may update this Privacy Policy from time to time. Changes will be posted here with an updated date.
Contact us
Vellhaven
Warehouse: 11 Antares St, Southern Cross WA 6426, Australia
Email: info@vellhaven.com
