Frequently Asked Questions

Can I pick up my order or have it picked up?

Unfortunately, it is not possible to pick up orders. Thanks to our automated ordering process, we can ship orders very quickly instead.

Do you ship internationally?

Right now we ship only within the United States, and shipping is free on all orders. We hope to expand to more countries in the future.

How can I return my order?

Please visit our Return & Refund Conditions page for step-by-step instructions on returning a product.

How long is the warranty on my order?

We grant a 3-year warranty on our entire product range. Warranty conditions can be found on our Warranty page and may vary slightly by product.

How long does shipping take?

Orders are processed within 1–3 business days and then take 4–8 business days to arrive anywhere in the United States (5–11 business days in total). See our Shipping Policy for full details.

What currency are your prices in?

All prices are shown and charged in US Dollars (USD).

Who runs Vellhaven?

Vellhaven is operated by Lonne Holdings LLC, 30 N Gould St, Ste N, Sheridan, Wyoming 82801, USA.

Still have questions?

Contact us at info@vellhaven.com or through our Contact page. Our support team is available Monday–Friday, 9:00 AM–9:00 PM, and we reply within 24 hours on business days.