Last updated: September 2026

This Privacy Policy describes how Vellhaven, operated by Lonne Holdings LLC ("we", "us", "our"), collects, uses, and discloses your personal information when you visit vellhaven.com, make a purchase, or otherwise interact with us (the "Services"). We currently sell and ship to customers in the United States.

Information we collect

Directly from you: contact details (name, address, phone, email), order information (billing/delivery address, payment confirmation), account information, and customer support communications.

Automatically: usage data such as device and browser information, IP address, and how you interact with our site, collected via cookies and similar technologies.

From third parties: service providers such as Shopify, and payment processors who handle your payment details.

How we use your data

• To fulfill orders, process payments, and provide customer support
• To send marketing and promotional communications (you can opt out anytime)
• To detect and prevent fraud and keep our services secure
• To improve our website and services

Cookies

We use cookies to operate and improve our website, remember your preferences, and analyze site usage. You can control cookies through your browser settings; blocking cookies may affect site functionality. Details on cookies used with our Shopify-powered store are available at shopify.com/legal/cookies.

How we share your data

We share data with service providers who support our business (payment processing, order fulfillment, IT, analytics, advertising), and as required to comply with law or protect our rights. We do not sell your sensitive personal data.

Data from children

Our Services are not intended for children, and we do not knowingly collect personal data from children under 13.

Your US privacy rights

Depending on the state you live in (for example California, Colorado, Connecticut, Virginia and others), you may have the right to know what personal information we collect, to access, correct or delete it, and to opt out of the "sale" or "sharing" of your personal information or targeted advertising. To opt out, visit our Your Privacy Choices page. To exercise any other right, contact us at info@vellhaven.com. We will not discriminate against you for exercising your rights, and we may need to verify your identity before completing your request.

Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted here with an updated date.

Contact us

Lonne Holdings LLC (operator of Vellhaven)
Business address: 30 N Gould St, Ste N, Sheridan, Wyoming 82801, USA
Email: info@vellhaven.com
Support hours: Monday–Friday, 9:00 AM–9:00 PM