Terms of service

1. Introduction

Welcome to Vellhaven. Vellhaven is operated by Lonne Holdings LLC, 30 N Gould St, Ste N, Sheridan, Wyoming 82801, USA. We currently sell and ship to customers within the United States. These Terms and Conditions govern your use of vellhaven.com. Our Privacy Policy also applies to your use of the Services.

2. Communication

By creating an account or placing an order, you may receive newsletters and promotional communications. You can unsubscribe at any time via the link in our emails or by contacting info@vellhaven.com.

3. Purchases

You represent that you are legally authorized to use any payment method provided and that the information you provide is accurate. We may refuse or cancel orders due to availability issues, pricing errors, suspected fraud, or unauthorized transactions. All prices are in US Dollars (USD).

4. Promotions

Specific rules may apply to contests, sweepstakes, or promotions. Where promotion rules conflict with these Terms, the promotion rules apply.

5. Refunds

We provide refunds for eligible orders returned within 30 days of receiving them, per our Return & Refund Conditions.

6. Content

Content on this site is the property of Vellhaven or used with permission, and may not be copied or used commercially without authorization.

7. Prohibited use

You agree not to use the Services for unlawful purposes, including spamming, impersonation, infringing others' rights, or fraudulent conduct.

8. No use by minors

The Services are intended only for individuals 18 years of age or older.

9. Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Report any unauthorized use immediately.

10. Intellectual property

The Service and its original content, features, and functionality remain the exclusive property of Vellhaven. Use of our trademarks requires written consent.

11. Copyright policy

We respect the intellectual property rights of others and will respond to properly submitted notices of alleged infringement.

12. Feedback

Feedback or error reports can be sent to info@vellhaven.com.

13. Third-party links

Our site may contain links to third-party websites not operated by us; we are not responsible for their content or practices.

14. Disclaimer of warranties

The Services are provided "as is" and "as available" without warranties of any kind, to the extent permitted by law.

15. Limitation of liability

To the extent permitted by law, Vellhaven is not liable for indirect, incidental, special, or consequential damages arising from your use of the Services.

16. Termination

We may suspend or terminate your account and access to the Services if you violate these Terms.

17. Governing law

These Terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict of law rules.

18. Changes to these terms

We may update these Terms from time to time; continued use of the Services constitutes acceptance of the revised Terms.

19. Contact

Vellhaven is operated by Lonne Holdings LLC
Business address: 30 N Gould St, Ste N, Sheridan, Wyoming 82801, USA
Warehouse: 11 Antares St, Southern Cross WA 6426, Australia
Email: info@vellhaven.com
Support hours: Monday–Friday, 9:00 AM–9:00 PM