Shipping policy
At Vellhaven, we aim to provide a seamless and efficient shipping experience. We currently ship to addresses within the United States, and shipping is free on all orders.
Shipping times
| Location | Processing time | Shipping time | Total delivery time | Shipping cost |
|---|---|---|---|---|
| United States | 1–3 business days | 4–8 business days | 5–11 business days | Free |
Business days are Monday to Friday, excluding US public holidays. Delivery times are estimates. While we strive to meet these timelines, delays caused by carrier issues or peak seasons are beyond our control. If your order isn't delivered within 30 days, contact us and we'll work with you on a fair solution — resending the product, awaiting the delayed shipment, or a discount on a future order.
Delivery responsibility
- Please provide accurate shipping information at checkout — we aren't responsible for packages lost due to incorrect or incomplete addresses.
- We can only change a shipping address before your order ships.
- If a package is delayed more than 30 days or confirmed lost, we'll work with you on a resolution.
- In the event of unforeseen circumstances (natural disasters, strikes, carrier delays), delivery timelines may be extended.
Tracking your order
Once your order ships, you'll receive a tracking number by email. Tracking updates may take up to 2 business days to appear. Orders with multiple items may ship in separate packages with separate tracking numbers. No update after 2 business days? Email info@vellhaven.com.
Damaged or defective items
Notify us within 7 days of receiving a damaged item at info@vellhaven.com, including your order number, clear photos of the damage, and a brief description. We'll respond within 5 business days with a free replacement at no extra cost. Please keep the item and its packaging until the issue is resolved.
Right of withdrawal
You may withdraw from your purchase within 30 days of receiving your order, provided the product is unused and in its original packaging, and returned at your own cost to the address we provide. See our Return & Refund Conditions for instructions.
Contact
Vellhaven is operated by Lonne Holdings LLC
Business address: 30 N Gould St, Ste N, Sheridan, Wyoming 82801, USA
Warehouse: 11 Antares St, Southern Cross WA 6426, Australia
Email: info@vellhaven.com
Support hours: Monday–Friday, 9:00 AM–9:00 PM